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Quality objectives and measures for 2010-2011

Quality objective Measure Assessment period
Results CRM London verified HFEA pregnancy rate in top 20% benchmarked against 9 other leading UK clinics Annually
Patient experience 80% of patients score overall impression of clinic as ‘excellent’ Monthly (KPI)
Working with referrers  90% of satellite doctors score overall impression of clinic as ‘good’ or ‘excellent’
80% satellite patients rate overall impression of clinic as ‘excellent’
 
Annually
Commitment to staff  85% of CRM London staff rate overall impression as ‘good’ or ‘excellent’ Annually
 Safety and transparency 80% actions following inspection or audit to be completed by annual review  Annually


 

Lab objectives Measure Assessment period
Embryo Implantation Rate:   Monthly (KPI)
Patients <35 yr (own eggs)  36%  
Patients <40 yr (own eggs) 33%  
Patients 40-42 years 14%  
 Recipients 45%   
Clinical pregnancy rate in patients under 38 yr having blastocyst ET 45% Monthly (KPI)


 

Clinical objectives Measure Assessment period
Egg collections 50 Monthly (KPI)
Positive pregnancy test 50% (<40 yrs) Monthly (KPI)
Clinical pregnancy rate (FH) 41% (<40 yrs) Monthly (KPI)
Multiple pregnancy rate 15% Quarterly

 


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