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Quality objectives and measures for 2010-2011

Quality objective Measure Assessment period
Results CRM London verified HFEA pregnancy rate in top 20% benchmarked against 9 other leading UK clinics Annually
Patient experience 83% of patients score overall impression of clinic as ‘excellent’ Monthly (KPI)
Working with referrers  80% of satellite doctors score overall impression of clinic as ‘good’ or ‘excellent’
70% satellite patients rate overall impression of clinic as ‘excellent’
 
Annually
Commitment to staff  80% of CRM London staff rate overall impression as ‘good’ or ‘excellent’ Annually
 Safety and transparency 80% actions following inspection or audit to be completed by annual review  Annually


 

Lab objectives Measure Assessment period
Embryo Implantation Rate:   Monthly (KPI)
Patients <40 yr (own eggs)  33%  
Patients 40 - 42 yr (own eggs) 12%  
Recipients (donor eggs) 42%  
     
Clinical pregnancy rate in patients under 38 yr having blastocyst ET 50% Monthly (KPI)


 

Clinical objectives Measure Assessment period
Egg collections 45 Monthly (KPI)
Positive pregnancy test 50% (<40 yrs) Monthly (KPI)
Clinical pregnancy rate (FH) 41% (<40 yrs) Monthly (KPI)
Multiple pregnancy rate 20% Quarterly

 


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